Privacy policy

1. General

Your privacy is very important to us. We want to process your personal data in a legal, correct and transparent manner. In this privacy statement we explain which personal data we collect and process from you as a natural person.

From now on, we are always talking about information about you as a customer, as a possible future customer or as other data subject, such as beneficiary, contact person in a company, etc.

We recommend that you read this information carefully so that you know what we use your data for. You will also find more information about your privacy rights and how you can exercise them in this privacy statement.

2. Who is responsible for this privacy policy?

Robb.Zilla BVBA, with registered office located in 2000 Antwerp at Kammenstraat 53, is responsible for the privacy policy. For all questions and / or comments, please contact the above address or the email address

3. Change and update of the privacy policy

We can always adjust the privacy policy, for example in the context of changes to its services or the applicable legislation. That is why it is important to regularly read this privacy statement.

In case of important changes, we will inform you personally if possible and ask for your permission where necessary.

4. Which personal data does Robb.Zilla collect

We collect all personal data that is necessary for the execution of the agreement existing between us and the customer.

After all, Robb.Zilla must identify you, contact you and advise you correctly.

Your name, address, email address and telephone number are asked to identify you.

Furthermore, it may be that Robb.Zilla tries to obtain additional information if this is necessary to optimally represent the interests of its client under the existing agreement.

When additional personal data are requested, it will always be communicated transparently for what purposes these additional personal data are obtained.

Robb.Zilla can obtain data from third parties if you have made this public yourself by mentioning it on your website, blog, or via your publicly accessible social media profile.

It may also be data that is public, for example because it is generally known in your area or because it has appeared in the press. This also includes information on, for example, the Crossroads Bank, Graydon or Companyweb.

Finally, standard data is also collected and processed via Google Analytics.

5. What do we use the collected personal data for?

- To identify you;
- To contact you;
- To be able to provide our services;
- To be able to analyze and improve our services;
- To keep you informed of our product range (Direct Marketing);

Personal data is not knowingly passed on to third parties.

6. Your privacy

6.1 You can view your data

If you want to view the data we process about you, please let us know. If you exercise your right of access, we will provide you with an overview of your data that is as complete as possible. It is possible that some personal data from classic backup files, log, history or archive files are not included in this overview. These data are not part of the commonly processed personal data and are therefore not immediately available. They can therefore not be included. They are however removed from these files according to standard clean-up processes.

6.2 You can have your data corrected

It may happen that certain data that we have stored about you is not (anymore) correct. You can always ask to have this information corrected or completed.

6.3 You can have your data deleted

If you suspect that we are processing certain data unlawfully, you can request that it be deleted.

6.4 You can object to certain use of data

If you do not agree with the way in which we process certain data, you can object to this. Objection that we will comply unless there are compelling reasons not to do so, which is the case, for example, if we process data to combat fraud.

6.5 You can sometimes refuse to have your data processed fully automatically

Some data processing and processes are fully automated without human intervention. We try to impart the logic of this automatic process at the moment.

If you do not agree with the result of such a fully automated process, you can contact us.

6.6 You can request to transfer your data to a third party

You have the right to request that personal data that you have provided to us be transferred to you or directly to a third party. The privacy legislation does provide a number of restrictions on this right, so that it does not apply to all data.

6.7 You can exercise your rights

Always be as specific as possible if you want to exercise your rights. Then we can deal with your question concretely and correctly. We must verify your identity as closely as possible to prevent someone else from exercising your rights. Hence, it may request a copy of your identity card with such an application.

Do you have a question or a comment? Then you can go to our email address This is your first point of contact because of Privacy.

7. Retention of your personal data

We use your personal data if we have a clear purpose for this. If we no longer have a purpose, we will delete the data.

The starting point for keeping your personal data is the legal retention period (often up to 10 years after the end of a contract or the completion of a transaction).

This may be longer for the exercise of our rights. If the law does not prescribe a retention period, the retention may be shorter.

For some applications, a wider time horizon may be required, for example for making studies, risk and marketing models. Some insights only become clear if you look at them in a broader time frame. The retention period can be extended by 10 years compared to the standard retention periods. We will always break the link with individuals as soon as possible and only work with aggregated or pseudonymised data.

8. Your data will be processed

There is no processing of personal data by third parties.

9. Security of personal data

We think it is important that your data is treated in a safe manner. Therefore, various security technologies and measures are used to adequately protect your information from unauthorized access, use, loss or disclosure. Unfortunately, the exchange of information via the internet is never 100% secure. Although we make every effort to safeguard the security of your data, we cannot guarantee this ourselves in an absolute manner.